Download our Pre-arrivals Guide

Bookings are accepted on the understanding that our Guests agree to comply with our Terms and Conditions as follows:

  • ARRIVALS & DEPARTURESUpon arrival at our office, please formally accept our terms and conditions by signing a registration card, settling your balance for accommodation and providing a credit card imprint for the bond.
  • BONDA pre-authorisation of $200 – $500 (depending on the property) is required by Mastercard or Visa credit card, if you do not have a credit card it will be required in cash or as an eftpos transaction. Credit Cards bonds will be held for 5 working days by your bank and then released back onto your card.  Once your chalet has been cleaned and inspected, the bond will be mailed to you by cheque/direct debit into your nominated bank account.  All pre-authorisation details shredded.
  • Check in time is from 2pm; check out 10am unless prior arrangements have been made and noted by the office staff. Unauthorized late checkouts will be charged as an additional night. Occupancy starts on collection of chalet key & finishes when this key is returned to office.
  • BODY CORP REGULATIONS:Body Corporate By-Laws apply and are as displayed in Office. Please observe these including keeping the gates locked at all times.
  • CANCELLATIONS, CHANGES, EARLY DEPARTURES and TERMINATION of BOOKINGS. Management reserves the right to decline or terminate a booking within 14 days of a booking being made.  Your deposit will be refunded in full. Cancellation Of Booking – We will refund your deposit less a $20 cancellation fee provided we can rebook the property for the full period. If the property is not rebooked, your deposit will be given to the owner of that property by way of compensation. Transfer Booking – Provided we can rebook the original dates for that property a $5 fee will apply to confirm your new details, this will be either emailed to you or posted.  Otherwise our cancellation policy applies. Early Departures – No refund is given for early departures – Guests who arrive and then leave before the booking departure date will be responsible for the accommodation for the full period of their booking.
  • CALL OUTS. Any call outs deemed unnecessary will be charged to the guests at the service provider’s fee.
  • CLEANING SURCHARGE. Guests undertake to leave their chalet securedand in a tidy conditionwith washing up done & put away (including dishwasher),hire linen returned, all rubbish deposited in Industrial Bins and BBQ’s left clean & tidy.  Charges only apply if cleaning times are excessively longer than normal.
  • CONFIRMATION OF BOOKING. Your booking is accepted on the basis that rates quoted may increase and will apply from 1stApril in any given year.  Guests accept to check current rates prior to arrival.
  • DAMAGE TO PROPERTY OR BREAKAGES. Guests will be required to reimburse these costs in full to the Owner of the property.
  • DEPOSIT & CHECK BOOKING DATES. Booking via phone, a deposit of 50% of the entire stay is required within 14 days of booking. If arriving within the 14 days or booking online, a deposit of 50% of your entire stay is required immediately.   Please check the booking details on your receipt, and contact our office immediately should there be any discrepancies.
  • DISCLAIMERThe Agent makes the booking in good faith. However we cannot accept responsibility for unforeseen actions by an owner that may result in changes to a property or cancellation of a booking. In such situations, every endeavour will be made to offer alternative accommodation or a full refund will be given.
  • FIRE SAFETY REGULATIONS. No open fires are permitted. Guests accept due care & responsibility to keep their fire door closed & carefully deposit cool ash into ASH BINS provided. No rubbish is to be deposited into Ash Bins or rubbish disposal fees will apply.
  • GAS BBQbottle procedure. We are unable to ensure gas bottles are full.  Please exchange gas bottle at our office during office hours.  Gas bottle will be charged to the home owners account
  • GUEST NUMBERS. Our online system will default to 2 people on your receipt.  Please declare total number of guests per night for the duration of your holiday at check-in.  Undisclosed guests as per Tariff Schedule (maximum rate applies).
  • HIRE or LOAN ITEMSHired Linen, borrowed TV’s, DVD players etc must be returned to the office and in their original condition. Surcharges will apply if our staff have to collect these items.
  • LATE ARRIVALS: Please contact us during office hours to arrange a credit card pre-authorization and after hour’s key collection.
  • LOCK HOMES AND GATESGuests accept to lock homes & secure windows whenever vacant and upon departure; to return keys to office before leaving; and to lock the Gates to either Estate at all times.
  • LOST PROPERTYWe accept no responsibility for guest’s property left on the premises. However we will do our best to collect and return it to you COD.
  • NOISEGuests accept that all music and other loud noise must cease by 11pm. $200 call out fee and/or police visits will apply in response to noise complaints.
  • PARTY and WEDDING POLICY. Wedding Ceremonies and Receptions or large parties are NOT PERMITTED in any homes without prior consent from Management – Any house found to be used for large gatherings will be charged at the maximum occupancy rate for the whole booking period and additional charges may apply.
  • PETS are NOTpermitted. If found with a pet, your booking will be cancelled and your deposit forfeited. If our cleaners report pet hair, your bond will be used in excess cleaning and carpet shampooing fees. Exceptions – registered guide, hearing or assistance dogs. You must show photo identification and the dog must have an identifying coat or harness or your booking will be cancelled and your deposit forfeited.
  • PUBLIC HOLIDAYS: Long Weekends 3 night minimum eg. Where the Public Holiday is on the Monday arrival day will be on the Friday for all other Public Holidays please contact the office.  Easter Booking’s to arrive on Thursday with a 4 night minimum stay, Christmas Bookings to arrive Christmas Eve or before and must stay 4 nights minimum.  NO Arrivals or Departures GOOD FRIDAY, CHRISTMAS DAY or BOXING DAY.
  • PRIVACY POLICYOur Privacy Policy is available on our website; brochure or a copy can be obtained from our Office.
  • RELOCATION or MOVING OF ITEMS & FURNITUREPlease leave the furniture as you found it and house items within the house. Surcharges will occur if we have to reinstate furniture or locate items belonging to that chalet from other chalets.
  • RUBBISHAll rubbish must be removed from your home and deposited in the Industrial Bins upon departure. Surcharges apply for disposal of rubbish left in your chalet or deposited in Ash Bins.
  • SMOKING is not permitted in any of our homes.
  • The following will be charged out at cost price based on $37.50/hour plus an administration fee of $20.  These include:- Extra Cleaning including washing up & drying dishes or emptying dishwasher; Rubbish disposal Furniture and/or item relocation;; Collecting keys from General Store; Damage/Loss/Breakages; Smoking in a home which will involve airing and/or washing smoky items; Failing to return house keys, which will involve lock replacement costs; theft of any items including wood; failing to return hired items including linen. Guests will be advised of charges in writing and provided with any relevant documentation and receipts. Photographs will be taken.
  • TARIFF PRICE INCREASE: Prices are subject to change without notice. Changes to individual tariffs may occur on April 01 in any given year and is retrospective from this date, regardless of when your booking was made.  Please phone (07) 4668 3126 for current prices or visit www.bunyamountains.com.au
  • WOOD CHOPPINGWood is provided in block and split form only. A splitter is provided by each property owner.              *Our Terms And Conditions Are Correct At Time Of Printing But May Be Altered In The Future.