Bunya Mountains Accommodation Centre – Terms and Conditions
As at 06.02.2021
Bunya Mountains Accommodation Centre (ABN 5510 685 5239) manages properties on behalf of the property owners. The Business operates under a Trust Account (SV Unwin trust Account) and incorporates Bunya Mountains Real Estate.
The Business reserves the right to modify or supplement, at any time, all or part of these Terms and Conditions. In this case, the new version of the Terms and Conditions will be published on our website at https://bunyamountains.com.au with the effective date.
Guests are advised to regularly consult the Terms and Conditions to be aware of any changes. In any case, the Guest will only be bound by the version of the Terms and Conditions in force at the time that the Guest makes their booking.
These Terms and Conditions constitute a legally binding agreement between the business and the Guest. By making a booking with Bunya Mountains Accommodation Centre, the Guest acknowledges that they agree to and are subject to these Terms and Conditions.
Bookings are accepted on the understanding that our Guests agree to comply with our Terms and Conditions as follows:-
❖MAKING A BOOKING. You are welcome to book online (24hrs a day 7 days a week) or phone our office on 46683126 between 9am and 5pm 7 days a week (excluding Good Friday, Boxing Day and Christmas Day when our office is closed). On Fridays we open 9am to 7pm. You are required to pay a 50% deposit upon booking. We will then email your deposit receipt plus our booking confirmation/guest information. Please read carefully as there is useful information to help you prepare for your Bunya Mountains holiday.
❖BEFORE YOU ARRIVE. You will receive an email asking you to confirm numbers; settle your account and pay the relevant bond for that property. A day or two before your expected arrival, please phone us to prepay rent balance and bond by credit card over the phone. Alternatively you can settle your account by direct credit (7 days prior to arrival). Please use the Reservation No. on your confirmation email along with the last name your booking is under. We are following Qld Govt covid-19 practices so your keys will be left in an envelope with your name on it outside our office in the pigeonhole with the first letter of your surname once your bond is supplied and your account is settled. Please observe social distancing when collecting and returning keys. If your account has not been settled in full with rent balance and bond paid, keys will not be left out.
❖BOND/PRE-AUTHORISATION: A pre-authorisation of $200 – $750 (depending on the property) is required by Mastercard or Visa credit card. Credit Cards bonds will be held by your bank then released in 3 -5 working days by your bank. Debit cards will be held by your bank then released in 5-10 working days by your bank. Check your credit card statement. If pending dollars is no longer visible then your bond has been released. If your bond is in cash or direct debit, please supply your bank account details so we can refund after your departure.
❖ARRIVALS & DEPARTURES: Please collect your keys outside our office at the base of the steps from 2pm; drop your keys into the after hours key box (base of steps – red lid) at 10am when you depart. Thanks.
❖CHECK IN AND OUT: Check in from 2pm; check out 10am unless prior arrangements have been made and noted by the office staff. Unauthorised late checkouts will be charged as an additional night. Occupancy starts on collection of chalet key & finishes when this key is returned to office.
❖BODY CORP REGULATIONS: Body Corporate By-Laws may apply and are as displayed in Office. Please observe these, including keeping the gates locked at all times.
❖CANCELLATIONS, CHANGES, EARLY DEPARTURES and TERMINATION of BOOKINGS:
Cancellation by Management. Management reserves the right to decline or terminate a booking within 14 days of a booking being made. The business shall not be held liable for any loss suffered by the guest as a result of this termination. Any deposit paid will be refunded in full.
Cancellations due to Covid-19. If you physically cannot honour your booking because of Qld Government legislation due to Covid-19 restrictions, we will, at our total discretion, either refund in full, email you a gift voucher to return within 12 months or transfer your dates. Bunya Mountains Accommodation Centre reserves the rights to request a copy of your government reference if you have had to cancel due to getting tested at short notice.
Cancellation of Booking by Guest – If a guest cancels their booking for any reason, the deposit less a cancellation fee of $50 will be refunded. This cancellation will be required in writing to info@bunyamountains.com.au by the guest who has made the booking. Any refunds will be refunded to the same credit card or account that the deposit was paid. However, if the business is unable to find other guests to replace the booking, and the property remains vacant, the entire deposit will be retained.
Transfer of Booking (change of dates) – Should the Guest request a change of booking dates; a $5 fee will be charged for the transfer of the booking to another date. Changes in dates will be confirmed in writing. However, if the business is unable to find guests to replace the original booking dates, and the property remains vacant during that time, the deposit will be forfeited in full.
Early Departures – No refund is given for early departures – Guests who arrive and then leave before the booking departure date will be responsible for the accommodation for the full period of their booking.
“No Show” In the event of a “no-show” for the booking, guaranteed by credit card, the business will charge the Guest, as a lump sum, the total amount of the deposit on the credit card that has been given as a guarantee for the booking.
Natural Disaster or other exceptional circumstances – in the event that natural disaster (including flood, fire, or earthquake), or other exceptional circumstances beyond the reasonable control of the business, prevents the provision of the booked accommodation or the guest from attending their booking, then:-
a) we will, at our total discretion, either refund in full; email you a gift voucher to return within 12 months or transfer your dates; and
b) the business shall not be held liable by the guest for any loss incurred by the failure to provide the booked accommodation to the extent that this failure to provide the booked accommodation to the extent that this failure was caused by the natural disaster or circumstance. Each party bears their own costs arising from any natural disaster or other exceptional circumstances beyond the reasonable control of the business, except for those provided by these Terms and Conditions. Note this clause does not cover events which would make the provision of the accommodation, or attendance during the booked time more difficult or onerous on either party. In those circumstances the above Terms and Conditions in relation to cancellations and the transfer of dates apply.
❖CALL OUTS: Any call outs deemed unnecessary (the guests agree that they will be charged and will pay the service providers fee ) will be charged at the service provider’s fee.
❖CLEANING SURCHARGE: Guests undertake to leave their chalet secured and in a tidy condition with washing up done & put away (including leaving the dishwasher empty and dishes dried and put away), hire linen returned, all rubbish deposited in Industrial Bins and BBQ’s left clean & tidy. Charges only apply if cleaning times are excessively longer than normal.
❖CONFIRMATION OF BOOKING: Guest bookings are accepted on the basis that rates quoted may increase and will apply from 1st April in any given year. It is the Guests responsibility to check current rates prior to arrival.
❖DAMAGE TO PROPERTY OR BREAKAGES: Guests will be required to reimburse these costs in full to the Owner of the property.
❖DEPOSIT & CHECK BOOKING DATES: If booking via phone, the Guest must pay a deposit of 50% of the entire stay within 14 days of booking. If arriving within the 14 days or booking online, a deposit of 50% of the entire stay is required immediately. Please check the booking details on your receipt and contact our office immediately should there be any discrepancies. If paying by credit card, the Guest authorizes the business to deduct payment of the deposit from their credit card.
❖DISCLAIMER: Bunya Mountains Accommodation Centre acts as booking Agent for Chalet owners who let their premises to Guests. As booking Agent, the business makes the booking in good faith. However the business does not accept responsibility for unforeseen actions by a chalet owner that may result in changes to a property’s availability or cancellation of a booking. In such situations, every endeavour will be made to offer alternative accommodation or a full refund will be provided. The guest agrees in these circumstances that they cannot hold the booking agent liable for any loss suffered as a result of the failure to provide the booked accommodation to the extent that this failure is a result of the actions of the chalet owner and agrees that in the event of litigation and/or complaint relating to a stay at a chalet, to exclusively contact the owner of the chalet concerned.
❖FIRE SAFETY REGULATIONS: No open fires are permitted. Guests accept due care & responsibility to keep their fire door closed & carefully deposit cool ash into ASH BINS provided. No rubbish is to be deposited into Ash Bins or rubbish disposal fees will apply.
❖GAS BBQ bottle procedure: We are unable to ensure gas bottles are full. Please check & exchange gas bottle at our office during office hours. Pour hot water over the side of the gas cylinder. The level is where where the condensation is/feels cold. Gas bottle will be charged to the homeowner’s account. Please note swapping gas cylinders after hours is not regarded as an emergency call out.
❖GUEST NUMBERS: Our online system will default to 2 people on your receipt. Please declare total number of guests per night for the duration of your holiday when you prepay prior to check in or maximum occupancy will be charged. Any guests who stay at least or more than 12 hours out of 24 or after 7pm on any given night, will be considered a guest and charged accordingly.
❖HIRE or LOAN ITEMS Hired Linen, borrowed TV’s, DVD players etc. must be returned to the office and in their original condition. Surcharges will apply if our staff is sent to collect these items.
❖LATE ARRIVALS: We will not leave keys out if you have not prepaid. Please ensure you prepay during office hours.
❖LOCK HOMES AND GATES: Guests are required to lock homes & secure windows whenever vacant and upon departure; to return keys to office before leaving; and to lock the Gates to both Estates at all times.
❖LOST PROPERTY: We accept no responsibility for guest’s property left on the premises. However, we will do our best to collect and return it to you COD.
❖NOISE AND ANTISOCIAL BEHAVIOUR: Guests accept that all music and other loud noise must cease by 10pm. $200 call out fee and/or police visits will apply in response to noise complaints. Any antisocial behaviour including but not limited to excessive consumption of alcohol, consumption of illicit substances, excessive noise, and disturbance of other guests, will cause the Manager of the business to ask the Guest to leave the premises without any compensation and/or refund if a payment has already been made. In the case where no payment has yet been made, the Guest must pay for all services consumed before leaving the premises.
❖PARTY/CONFERENCES/GROUP BOOKINGS and WEDDING POLICY: Wedding Ceremonies and Receptions or large parties are NOT PERMITTED in any homes without prior consent from Management – Any house found to be used for large gatherings will be charged at the maximum occupancy rate for the whole booking period and additional charges may apply.
❖PETS: are NOT permitted. If found with a pet, you will be asked to leave, and any monies paid will be forfeited. If our cleaners or other guests report a pet has been present, your bond will be used in excess cleaning and carpet shampooing fees. Exceptions – registered guide, hearing or assistance dogs. You must show photo identification and the dog must have an identifying coat or harness or you will be asked to leave, and any monies paid will be forfeited.
❖POWER OUTAGES AND WATER PUMPS: Our power comes from Dalby via Ergon (132296). Phone them for message regarding outages. If you have no water, please check safety switches are all on then hit reset button on pump. If you can’t see a reset button, turn pump on and off at power point.
❖PRIVACY POLICY: Our Privacy Policy is available on our website; brochure or a copy can be obtained from our Office.
❖PUBLIC HOLIDAYS: Long Weekends 3 night minimum e.g. Where the Public Holiday is on the Monday arrival day will be on the Friday for all other Public Holidays please contact the office. Easter Booking’s to arrive on Thursday with a 4-night minimum stay, Christmas Bookings to arrive Christmas Eve or before and must stay 4 nights minimum. NO Arrivals or Departures GOOD FRIDAY, CHRISTMAS DAY or BOXING DAY. Our office is closed those days.
❖RELOCATION or MOVING OF ITEMS & FURNITURE: Please leave the furniture as you found it and house items within the house. Surcharges will occur if we have to reinstate furniture or locate items belonging to that chalet from other chalets.
❖RUBBISH: All rubbish must be removed from your home and deposited in the Industrial Bins upon departure. Surcharges apply for disposal of rubbish left in your chalet or deposited in Ash Bins.
❖SMOKING: Is not permitted in any of our homes or verandahs. Please physically go outside to smoke and dispose of your butts safely in bins provided.
❖SURCHARGES: The following will be charged out at cost price based on $41.50/hour plus an administration fee of $50. These include:- Extra Cleaning including washing up & drying dishes or emptying dishwasher; Extra cleaning resulting from bringing a pet against the owners wishes; Rubbish disposal; Furniture and/or item relocation; Collecting keys from General Store; Damage/Loss/Breakages; Smoking in a home which will involve airing and/or washing smoky items; Failing to return house keys, which will involve lock replacement costs; theft of any items including wood; failing to return hired items including linen. Guests will be advised of charges in writing and provided with any relevant documentation and receipts. Photographs will be provided.
❖INDEMNIFICATION: The Guest agrees to defend and indemnify Bunya Mountains Accommodation Centre, Bunya Mountains Real Estate and any of their offices, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties, including chalet owners, as a result of Guest breaches of Terms and Conditions.
❖MISCELLANEOUS: The input of the required bank information and the acceptance of these Terms and Conditions by electronic means constitute and electronic contract between the parties which is proof between the Parties of the booking and agreement to the payment of the amounts incurred for the duration of the booking. The Terms and Conditions constitute the entirety of the obligations of the Parties.
❖TARIFF PRICE INCREASE: Prices are subject to change without notice. Changes to individual tariffs may occur on April 01 in any given year and are retrospective from this date, regardless of when your booking was made. Please phone (07) 46683126 for current prices or visit www.bunyamountains.com.au.